INTERNATIONAL VISITOR PORTAL

Dear international customer,

Below you will find detailed information about our international shipping costs, payment methods, this site's terms and conditions and finally basic advise concerning 
Dutch knife law. For UK import regulations, please scroll down
 first.
We understand that you might want to see some more detailed questions answered before you make an international purchase. In that case, you may fill in your questions in the text box below. You will recieve an answer on the given email address and/or phone number (optional)  


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Payment

 

Ideal, Credit card

 

We’ve tried to make it as easy and safe as possible for you. The quickest and most reliable way to pay is by Ideal (dutch bank accounts only) or Credit Card. When you placed the order and you’ve completed the final step, Ideal or Credit card confirms your purchase. Shortly after Revert will send you an email containing a specification of your order, your personal info and payment method. We will immediately process your order with great care; if you’re order is placed before 17 hrs. your package will be shipped the same day and with some luck you will receive it the next day in the Netherlands and in some other countries. Otherwise you will receive it in 2 – 3 days.

Pick it up in our store

 

You can also choose to pick up you order at our store. You safe postage costs and its fun at the same time! It’s the exact same procedure, just click “I will personally pick up my order at the store” Just let us know when you want to pick it up. This is during normal Tom's business hours. Are you unable to collect your order and you want to pick it up later, let us know so we can put your order aside. NOTE: We hold your package for a maximum of 30 days, after that your purchase and the right to return your money expires.

 

Delivery

 

Postnl

 

All orders are daily packed by us and picked up by Postnl from Monday to Friday. One requirement is that you have placed your order before 17:00 for Postnl to send your package the same day. Postnl is committed to deliver within 24 hours anywhere in the Netherlands. It is possible that delivery takes a little longer then normal due to holidays, payment problems and other situations beyond our control. To ensure that everything runs smoothly make sure that you give us your correct name, address, phone number and to fill in any special requests or comments.

If you do not live here but are able to pick up your order in our store while visiting, please place a detailed comment during the check out session, with the name and concact data of the person who will collect the order for you.


These are our international shipping and handling rates for all packages*:

Belgium                                   €   10.00

Germany                                  €   10.00
Free shipping to Belgium or Germany above € 200,- spent

EUR1                                       € 20,00

EUR2                                       € 30,00

EUR3                                       € 35,00

OTHER                                     € 40,00


EUR 1 Luxemburg, Denemark (excl**. Faeröer islands and Greenland), Germany, France (incl. Corsica and Monaco), Italy (excl. San Marino and Vatican city), Austria, Spain (incl. Balearen, excl. Canarian islands), United Kingdom (incl. Northern Ireland, excl. Gibraltar ans Channel islands), Sweden
EUR 2

Bulgaria, Estland, Finland, Hongary, Ireland, Kroatia, Latvia, Lithouania, Poland, Portugal (incl. the Azur islands and Madeira), Romania, Slovakia, Slovenia, Czech

EUR 3 Albania, Andora, Bosnia-Herzegovina, Canarian islands, Cyprus, Faeröer islands, Gibraltar, Greece, Greenland, Iceland, the Channel islands, Liechtenstein, Macedonia, Malta, Moldavia, Montenegro, Noorway, Ukraïne, San Marino, Servia, Turkey, Vatican city, Bella-Russ, Switzerland
OTHER Every other country (not listed above)

* for all packages measuring up to 100 x 50 x 50 centimeters
** = non-EU territory

 

Return Policy

 

It is our goal is that you’ll be fully satisfied with your purchase. We take pride in the quality of the products we sell and offering great customer service is our top priority. If you are not completely satisfied with your purchase, please follow the guidelines detailed below and we will be happy to help you to return your purchase.

If we’ve accidentally sent you the wrong article and you have filled out your order correctly, well send the article of your choice for free.

 

If you didn’t receive your order, due to any error on our part, you can choose to get your money back or to pick out another item that we will send to you asap, free of charge. This only applies if you filled out your order and address correctly. If your item doesn’t fit or are you by any reason not satisfied with you purchase, you can return it within 30 days to the following address:

 

The Old Man Hardware

Damstraat 16

1012 JM Amsterdam

 

Please make sure that you include your proof of purchase and a note giving us the reason for the return of same. Let us know if you want to select a different item or receive a refund. If you want a refund, state your bank account number. We will give you your money back within 30 days after receiving your package.

 


Guaranty

 

Customer Service

 

If there is something wrong with your order, you can always give us a call at the shop +31(0)20-6270043 (3) during opening hours . We're committed to resolve your problem as quickly as possible. You can always visit the shop, take your product and order form with you so we can take action immediately. The rules of warranty are the same as those you're used to from our shop. Are you a new customer and not familiar with our customer service then this is the golden rule. Our customer is King and we guarantee that your complaint is handled to your complete satisfaction.


Dutch Weapon Law


Dear international customer,

Here we give some very simplified tips concerning Dutch (weapon) law.

1.) Do not carry a sharp or blunt weapon in Amsterdam or any of our capitol cities. Size of the weapon does not matter! 


2.) Carry a valid, government issued ID with you (passport, drivers license, etc.) This is required for age verification when buying a knife or blunt weapon. It is also required for creditcard payments where a PIN number is not used. See also point 3.
 
3.) Police officers could do a body and bagage search at all times when in our capitol cities. A police officer may give you a financial punishment for not carrying an ID. See also point 4.


4.) All sharp objects and blunt impact weapons must be packaged properly when travelling through the capitol cities. Packaged: wrapped, sealed, boxed, or a combination. If not properly packaged, the weapon might be confiscated by the police and you will get a financial punishment. 

ILLEGAL BLADED AND IMPACT WEAPONS 
You may NOT have, buy or import the following weapons:

Stilletos, extendable batons, knuckledusters, tasers, pepperspray/CS gas, non detectable weapons, throwing knives / ninja stars, push daggers, catapults, airsoft / bb guns, butterfly knives, ballistic knives. 
See the visual summary below:




Other weapons may also be illegal, please refer to a police station or public information point.


Firearms have their own specific restrictions. Please consult a local firearms dealer for more information on buying and exporting firearms.

Final note: every item you see in our store is legal for ownership within the Netherlands. You may buy and export any of these items without restrictions. Air export in cargo luggage only, NOT in handluggage. Carry of our knives or other weapons is restricted. We recommend visitors to adhere the guidelines 1-4 as listed above at all times for safe transport of our products in the Netherlands.

 

UK IMPORT REGULATIONS

Source: https://www.gov.uk/import-controls-on-offensive-weapons

Not all offensive weapons are controlled when imported. The following are classed as non-prohibited offensive weapons (and may thus be imported!!!):

  • lock knives - ie with blades which fold into the handle that can be opened manually and locked into place
  • crossbows - except for use by unsupervised persons under 17 years old
  • swords, bayonets, machetes - except for concealed swords or swordsticks
  • axes, hatchets, tomahawks
  • replica medieval weaponry such as spears, lances, pikes, maces, caltrops and halberds
  • blowpipes and blowguns for use by vets and registered animal handlers ONLY - souvenirs that are incapable of inflicting injury are also exempt

CAVEAT: If you are caught with any of the above without a legitimate reason and "are suspected of planning to use it violently", the weapon can be seized and the police will be alerted."

 

In order to prevent this we recommend for customers to transport blunt and edged weapons, regardless of size or purpose, in double sealed packaging.

 

Do NOT put weapons in your hand luggage: checked/cargo luggage ONLY!

 

The rules and recommendations mentioned in of this section are in no way binding legal advice. Please consider them as basic guidelines. When im/exporting our products it is your responsability to know the restrictions of the country that will be shipped to. Confiscated items will not be refunded.

Thanks for your order and enjoy your new product!

Hope to see you soon, online or just in store!

 



RARITIES & VINTAGE!!!

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